East Coast Business Solutions
TOLL FREE: 1-833-789-ECBS (3227)
Frequently Asked Questions
What does ECBS charge?
We charge a percentage of what you collect as a result of what we have submitted to the insurance companies for your office. This amount does not include money collected up front (across the desk) by you. It does however, include any money collected from claims or statements sent by East Coast Billing Solutions.
Many billing services charge a flat per fee claim and an extra fee for for verification's, reports, etc.
We feel this does not work well for the chiropractic community. Many chiropractic claims are denied for a variety of reasons and quite often need to be appealed. Billing services that work on a flat, per claim rate are not highly motivated to continue working to get denied or problem claims paid. We work aggressively on each claim to get you the most money possible per claim. Please contact us to learn more about our competitive rates.
How does it work?
Your office will use specific forms provided to you by ECBS. Each day your office will send us the completed Day Sheet(s) via fax or email.
We bill out claims daily . The insurance Explanation of Benefits (EOBs) come to your office. You send us the original EOBs weekly via fax or email. Once the EOBs are received, we post the payments to the patient accounts. We bill you the first week of the month for the previous month’s payments. You will be billed a percent of monies received by you as a result of what we have billed out for your office
What are the responsibilities of our office?
Offices using our billing services are required to use the forms provided by ECBS. Forms must be completed fully and accurately in order for us to process your claims efficiently and effectively. Day Sheets should be submitted to our office each day either via fax or email. Explanation of Benefits received by your office must be FAXED or EMAILED daily to insure each patient’s account is kept up-to-date. To help us serve you better, it is very important for your office to follow these procedures. Incomplete patient information sheets, missing day sheets or EOBs will hinder our ability to get your claims out in a timely manner.
Do I have to sign a contract?
May be required for some service tiers.
At East Coast Business Solutions, we are focused on providing billing services with the highest levels of customer satisfaction & we will do everything we can to meet your expectations. With plans custom tailored to your practice, we're sure you'll be happy with the affordability in our services while improving your bottom line.